Shipping policy
Thank you for shopping with Sheddings Pet Supplies. We are committed to providing reliable shipping services and transparent delivery information for customers throughout the United Kingdom.
Order Processing
Orders are typically processed within 1 business day (Monday to Friday).
Orders placed on weekends or UK public holidays will be processed on the next available business day.
Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM (GMT)
Orders placed after this time will be processed on the following business day.
Delivery Time
We offer delivery services throughout the United Kingdom.
Estimated Delivery Time:
- 2–4 Business Days
Please note:
- Delivery times begin once your order has been dispatched.
- Delivery estimates are provided for guidance purposes and are not guaranteed.
- Delays may occasionally occur due to courier operations, severe weather, public holidays, or other circumstances beyond our control.
Shipping Costs
We offer simple and transparent shipping rates across the United Kingdom.
Free Shipping
Customers receive Free Shipping on all orders over £50.
Flat Rate Shipping
Orders under £50 are charged a Flat Rate Shipping Fee of £4.99.
Additional Shipping Information
- Shipping charges are displayed during checkout before payment is completed.
- No hidden delivery fees or unexpected charges will be applied after purchase.
- Any promotional shipping offers will be clearly stated on our website.
VAT & Taxes
- All product prices displayed on our website include VAT where applicable.
- UK customers will not be charged additional import duties on domestic orders.
- Applicable charges are clearly displayed before checkout.
Shipping Carriers
We work with trusted delivery partners, including:
- Royal Mail
- DPD
- Evri
- DHL
The courier used for delivery may vary depending on destination, package size, and operational requirements.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Please allow up to 24 hours for tracking updates to appear in the courier's tracking system.
Non-Dispatch Days
Orders are not processed or dispatched on:
- Saturdays
- Sundays
- UK Public Holidays
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please:
- Check your tracking information.
- Review any updates provided by the courier.
- Contact our support team if further assistance is required.
Email: support@sheddings-petsupplies.com
We will make every reasonable effort to assist with delivery-related concerns.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address:
- Additional shipping charges may apply for redelivery.
- Delivery times may be extended while the shipment is returned and reprocessed.
Address Changes
If you need to update your shipping address, please contact us as soon as possible after placing your order.
Email: support@sheddings-petsupplies.com
Phone: +44 161 345 2761
Please note that address changes cannot be guaranteed once an order has entered processing or has been dispatched.
Order Cancellations
Orders may be cancelled within 24 hours of purchase.
Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, please refer to our Return & Refund Policy.
Damaged Deliveries
If your order arrives damaged, please contact us promptly and provide:
- Your order number
- Clear photographs of the damaged item
- Clear photographs of the external packaging
Email: support@sheddings-petsupplies.com
We will review the issue and provide an appropriate resolution, which may include a replacement, exchange, or refund where applicable.
Contact Information
Store Name: Sheddings Pet Supplies
Business Address:
301 Ripponden Rd
Oldham OL1 4JJ
United Kingdom
Phone: +44 161 345 2761
Email: support@sheddings-petsupplies.com
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Order Cut-Off Time
5:00 PM (GMT)