Shipping policy

Effective Date: 15/06/2026

Welcome to Sheddings Pet Supplies. This Shipping Policy outlines how we process, handle, and deliver orders placed through our website. We aim to provide a smooth and reliable shipping experience for all customers.

By placing an order with us, you agree to the terms described in this policy.

1. ORDER PROCESSING TIME

All orders are processed within:

  • 1–2 business days (Monday – Friday)
  • Orders are not processed, shipped, or delivered on weekends or public holidays.

Once your order has been processed, it will be prepared for shipment and handed over to our shipping partners.

2. ORDER CUT-OFF TIME

Daily cut-off time: 5:00 PM (GMT)

Orders placed:

  • Before 5:00 PM (GMT): Processed the same business day
  • After 5:00 PM (GMT): Processed the next business day

3. SHIPPING COST

We offer simple and transparent shipping rates:

  • Flat Shipping Fee: £25.00

There are no hidden charges applied by Sheddings Pet Supplies.

4. TRANSIT TIME

Once your order has been shipped, the estimated delivery time is:

  • 3–5 business days

Delivery times may vary slightly depending on your location and external factors.

5. TOTAL DELIVERY TIME

The total estimated delivery time includes both processing and shipping:

  • Processing Time: 1–2 business days
  • Transit Time: 3–5 business days
  • Total Delivery Time: 4–7 business days

6. SHIPPING CONFIRMATION & TRACKING

After your order has been shipped:

  • You will receive a shipping confirmation email
  • A tracking number will be provided

You can use this tracking number to monitor your shipment status.

7. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing accurate and complete shipping information at checkout.

Please note:

  • Incorrect or incomplete addresses may result in delays or failed delivery
  • Sheddings Pet Supplies is not responsible for orders delivered to incorrect addresses provided by customers
  • Additional charges (if any) due to incorrect addresses are the customer’s responsibility

8. DELIVERY DELAYS

While we strive to meet estimated delivery times, delays may occur due to:

  • Shipping carrier issues
  • Weather conditions
  • High order volumes
  • Public holidays

Sheddings Pet Supplies is not responsible for delays caused by external factors beyond our control.

9. LOST OR STOLEN PACKAGES

If your package is marked as delivered but you have not received it:

  • Please check with neighbors or your local courier
  • Contact the shipping carrier directly
  • Reach out to us for assistance

Sheddings Pet Supplies is not liable for lost or stolen packages after confirmed delivery.

10. FAILED DELIVERY ATTEMPTS

If delivery fails due to:

  • Incorrect address
  • Recipient unavailable
  • Failure to respond to carrier

The package may be returned or discarded by the carrier.

In such cases:

  • Reshipping may require additional charges
  • Refunds may not be guaranteed

11. INTERNATIONAL SHIPPING

  • Currently we do not offer international shipping.
  • We only ship within the United Kingdom.

12. ORDER CHANGES & CANCELLATIONS

  • Orders can only be modified or cancelled before they are processed.
  • Once shipped, changes are not possible.
  • Please contact us immediately if you need assistance.

13. CONTACT INFORMATION

If you have any questions regarding shipping, please contact us:

Business Name: Sheddings Pet Supplies

Business Email: support@sheddings-petsupplies.com

Business Phone: +44 161 345 2761

Business Address: 301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom

IMPORTANT NOTICE

  • Customers should ensure shipping information is accurate before placing an order
  • Keep your tracking information for future reference
  • Delivery times are estimates and may vary based on external circumstances
  • Processing and transit times may be longer during holidays or peak periods