FAQs

Welcome to the Sheddings Pet Supplies FAQ page. Here you'll find answers to common questions regarding our products, orders, shipping, payments, returns, and store policies.

If you cannot find the information you are looking for, please contact us at support@sheddings-petsupplies.com.

Q: What is Sheddings Pet Supplies?

A: Sheddings Pet Supplies is an online store offering pet-related products for dogs and cats, including pet beds, pet toys, pet clothing, pet harnesses, collars, and leads.

Q: Where are you located?

A: Our business address is:

301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom

Q: How can I contact you?

A: Email: support@sheddings-petsupplies.com

Phone: +44 161 345 2761

Q: How do I place an order?

A: Browse our website, select a product, add it to your cart, and proceed to checkout. Once your order has been successfully placed, you will receive an order confirmation email.

Q: Can I modify or cancel my order?

A: Orders may be modified or cancelled before they are processed. Please contact us as soon as possible if changes are required.

Q: Will I receive an order confirmation?

A: Yes. An order confirmation email will be sent after your order has been successfully placed.

Q: How long does delivery take?

A: Estimated delivery times are:

Processing Time: 1–2 business days

Transit Time: 3–5 business days

Total Delivery Time: 4–7 business days

Delivery times are estimates and may vary.

Q: How much does shipping cost?

A: We charge a Flat Shipping Fee of £25.00 on all orders.

Q: What is your order cut-off time?

A: Our daily order cut-off time is:

5:00 PM (GMT)

Q: Do you provide tracking information?

A: Tracking information will be provided when available from the shipping carrier.

Q: Do you offer international shipping?

A: No. We currently ship within the United Kingdom only.

Q: What happens if I enter the wrong address?

A: Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may result in delivery delays or failed delivery attempts.

Q: What payment methods do you accept?

A: We accept:

Visa
Mastercard
American Express
Discover
Diners Club
JSB
Maestro
Visa Electron

Q: Is my payment secure?

A: Payments are processed through secure payment providers.

Q: Can my payment be declined?

A: Yes. Payments may be declined by your bank, card issuer, or payment provider.

Q: What is your return policy?

A: We accept eligible return requests within 30 days of delivery.

Q: Who pays for return shipping?

A: Customers are responsible for return shipping costs for change-of-mind returns.

Q: Do you provide return labels?

A: A prepaid return shipping label may be provided for approved damaged, defective, or incorrect items.

Q: What is your refund policy?

A: Approved refunds are processed within 14 business days after the returned item has been received and inspected.

Q: Is there a restocking fee?

A: No. We do not charge a restocking fee.

Q: Can I return used items?

A: No. Returned items must be unused and meet the requirements outlined in our Return & Refund Policy.

Q: What types of products do you sell?

A: We currently offer products within the following categories:

Pet Beds
Pet Toys
Pet Clothing
Pet Harnesses
Pet Collars
Pet Leads

Q: Are product sizes available?

A: Available sizes, dimensions, and product specifications are listed on the relevant product pages where applicable.

Q: Are your products suitable for all pets?

A: Product suitability varies depending on the individual product. Please review product descriptions, specifications, and sizing information before placing an order.

Q: What if my order is delayed?

A: Delivery times may be affected by carrier operations, weather conditions, public holidays, or other circumstances outside our control.

Q: What if I receive a damaged, defective, or incorrect item?

A: Please contact us as soon as possible and provide photographs of the item, packaging, and order details for review.

Q: Do you collect personal information?

A: Personal information may be collected and processed as described in our Privacy Policy.

Q: Do you share my information?

A: Information may be shared with service providers when necessary to process orders, payments, deliveries, or other business operations.

Q: How can I contact customer support?

A: Business Name: Sheddings Pet Supplies

Business Address: 301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom

Business Email: support@sheddings-petsupplies.com

Business Phone: +44 161 345 2761

Customer Service Hours

Monday – Friday

9:00 AM – 5:00 PM (GMT)

Order Cut-Off Time