FAQs

Frequently Asked Questions (FAQ)

How do I place an order?

Simply browse our products, add your chosen items to the cart, and proceed to checkout. Once your order is successfully placed, you will receive an order confirmation email.

How long does delivery take?

Most orders are processed within 1 business day.

Estimated delivery time within the United Kingdom is typically:

2–4 Business Days

Delivery times may vary during busy periods, public holidays, or due to courier delays.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please allow up to 24 hours for tracking updates to appear.

What payment methods do you accept?

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Debit Cards

All payments are processed securely in GBP (£).

Do you offer free shipping?

Yes.

  • Free Shipping on orders over £50
  • Flat Rate Shipping (£4.99) on orders under £50

Shipping charges are displayed at checkout before payment.

Can I cancel or modify my order?

Orders may be cancelled or modified within 24 hours of purchase.

If your order has already been processed or dispatched, changes may no longer be possible.

What is your return policy?

We offer a 30-day return policy on eligible items.

For full details, please visit our Return & Refund Policy page.

What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Our team will review the issue and arrange an appropriate resolution.

Is my payment information secure?

Yes.

We use SSL encryption and secure payment processing systems to help protect your personal and payment information.

How can I contact customer support?

Email: support@sheddings-petsupplies.com

Phone: +44 161 345 2761

Address:
301 Ripponden Rd
Oldham OL1 4JJ
United Kingdom

What are your customer service hours?

Monday – Friday: 9:00 AM – 5:00 PM (GMT)

Do you have a physical store?

Yes. Sheddings Pet Supplies operates both a physical retail location and an online store, allowing customers to shop in-store and online.

How can I stay updated?

Follow our Facebook page for product updates, promotions, and pet care information:

Facebook: @sheddings Pet Supplies