Refund policy

Effective Date: 15/06/2026

Welcome to Sheddings Pet Supplies. We strive to ensure customer satisfaction with every purchase. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.

By placing an order with us, you agree to the terms described below.

1. RETURN ELIGIBILITY

We offer a 30-day return window from the date of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned with original packaging, tags, and accessories where applicable
  • The item must not be damaged due to misuse, neglect, or improper handling after delivery

Returns that do not meet these conditions may be rejected.

2. RETURN WINDOW

  • Customers have 30 days from the delivery date to request a return
  • Return requests submitted after this period may not be accepted
  • We recommend contacting us as soon as possible if you wish to return an item

3. RETURN SHIPPING RESPONSIBILITY

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, we will provide a prepaid return shipping label at no additional cost.

Change of Mind Returns

If you wish to return an item because you changed your mind, you are responsible for the return shipping costs unless otherwise required by applicable consumer protection laws.

4. RESTOCKING FEE

We do not charge any restocking fee (0%).

5. HOW TO INITIATE A RETURN

To request a return, please follow these steps:

Our support team will review your request and provide further instructions.

Please do not send items back without prior authorization, as they may not be accepted.

6. REFUND PROCESS

Once your returned item is received and inspected:

  • Your refund will be processed within 14 business days
  • Refunds will be issued to the original payment method used for the purchase

You will be notified once your refund has been approved and processed.

7. REFUND CONDITIONS

Refunds are only issued if:

  • The item meets return eligibility criteria
  • The item is received in acceptable condition

Partial or no refunds may be issued for:

  • Used or damaged items
  • Items damaged after delivery due to misuse or improper handling
  • Items returned without original packaging where applicable
  • Returns that do not comply with this policy

8. NON-REFUNDABLE ITEMS

Refunds will not be provided for:

  • Pet beds that have been used, washed, damaged, or show signs of pet use
  • Pet toys that have been used, chewed, damaged, or show signs of wear after delivery
  • Pet clothing that has been worn, washed, altered, or damaged after delivery
  • Pet harnesses, collars, and leads that have been used, adjusted, modified, or damaged after delivery
  • Items returned without original packaging, tags, or included accessories where applicable
  • Items returned after the applicable return period
  • Products damaged due to misuse, neglect, improper storage, or improper handling after delivery

9. DAMAGED OR DEFECTIVE ITEMS

Please inspect your order upon delivery.

If you receive a damaged, faulty, defective, or incorrect item, contact us as soon as possible at:

Email: support@sheddings-petsupplies.com

We will review the issue and work to provide an appropriate resolution, which may include a replacement, exchange, or refund.

10. ORDER CANCELLATIONS

Orders can only be cancelled before they are processed.

Once an order has been shipped, cancellation may not be possible.

11. EXCHANGES

We offer exchanges when:

  • An item arrives damaged
  • An item is defective or faulty
  • An incorrect item has been supplied

Please contact our support team to arrange an exchange.

12. LATE OR MISSING REFUNDS

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider
  • Processing times may vary depending on your financial institution

If the issue persists, please contact us for assistance.

13. CONTACT INFORMATION

For return and refund inquiries, please contact us:

Business Name: Sheddings Pet Supplies

Business Email: support@sheddings-petsupplies.com

Business Phone: +44 161 345 2761

Business Address: 301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom

IMPORTANT NOTICE

  • Returns require prior authorization from our support team
  • Customers are responsible for return shipping costs for change-of-mind returns
  • Keep proof of shipment for your records
  • Ensure returned items are securely packaged