Contact Us

Welcome to Sheddings Pet Supplies. We are always here to assist you with any questions, concerns, or support you may need. Our goal is to provide a smooth and reliable shopping experience for every customer.

Whether you need help with placing an order, tracking a shipment, understanding our policies, or resolving an issue, our support team is ready to help you.

GET IN TOUCH

If you need assistance, please contact us using the information below:

Business Name: Sheddings Pet Supplies

Business Address: 301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom

Business Email: support@sheddings-petsupplies.com

Business Phone: +44 161 345 2761

We encourage customers to reach out via email for faster and more detailed support. When contacting us, please include your order number (if applicable) so we can assist you more efficiently.

CUSTOMER SUPPORT HOURS

Our customer support team operates during the following hours:

Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We aim to respond to all inquiries within 24–48 business hours. During busy periods or public holidays, response times may be slightly longer.

ORDER SUPPORT

If you have questions about your order, we are here to help. You can contact us for:

Order confirmation issues

Tracking information

Shipping updates

Delivery concerns

Order modifications (where applicable)

Please note that once an order has been processed or shipped, changes may not be possible.

SHIPPING & DELIVERY ASSISTANCE

If your order is delayed or you have not received tracking information, please contact us. Our team will investigate and provide updates where possible.

Kindly ensure that your shipping address is correct at the time of placing your order. Sheddings Pet Supplies is not responsible for issues caused by incorrect or incomplete addresses provided by customers.

RETURNS & REFUNDS SUPPORT

For return and refund requests, please contact us via email with the following details:

Order number

Reason for return

Photos (if applicable)

Our support team will guide you through the return process and provide the necessary instructions.

Please remember:

Customers are responsible for return shipping costs for change-of-mind returns

Returns require prior authorization before items are sent back

PAYMENT SUPPORT

If you experience difficulties during checkout or have questions regarding billing or payment processing, please contact our support team for assistance.

GENERAL ENQUIRIES

We are happy to answer any general questions about our products, policies, or services. Whether you need product information or assistance with your order, feel free to contact us.

WHY CONTACT SHEDDINGS PET SUPPLIES?

We are committed to:

Providing helpful and timely support

Resolving issues professionally

Maintaining clear communication

Delivering a positive customer experience

IMPORTANT NOTICE

Please double-check your contact information and shipping details before placing an order.

Keep your order confirmation email for future reference.

FINAL NOTE

Your satisfaction is important to us. We value every customer and are committed to providing professional and reliable support whenever assistance is needed.

If you need help at any time, please do not hesitate to contact Sheddings Pet Supplies.

CONTACT INFORMATION